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Investigating - We have detected a decline in conversion rates for deposits via the specified payment methods.
Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance.
We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.
May 11, 2026 - 11:52 UTC
Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance.
We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.
May 11, 2026 - 11:52 UTC
Uptime over the past 90 days. View historical uptime.
API
Operational
90 days ago
100.0
% uptime
Today
Payins
Operational
90 days ago
99.15
% uptime
Today
Payouts
Operational
90 days ago
100.0
% uptime
Today
Sandbox
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Scheduled Maintenance
API Scheduled Maintenance Notice May 13, 2026 06:00-08:00 UTC
We would like to inform you that maintenance activities will take place on our PayRetailers API on May 13, 2026, from 6:00 AM to 8:00 AM (UTC)
During this period, the processing and approval of payments and withdrawals will be temporarily unavailable.
We recommend monitoring your operations during this time to minimize any potential impact.
Posted on May 04, 2026 - 17:16 UTC
During this period, the processing and approval of payments and withdrawals will be temporarily unavailable.
We recommend monitoring your operations during this time to minimize any potential impact.
Posted on May 04, 2026 - 17:16 UTC
Past Incidents
May 12, 2026
No incidents reported today.
May 11, 2026
Resolved -
This incident has been resolved.
May 11, 09:42 UTC
May 11, 09:42 UTC
Investigating -
We are currently observing a lower-than-normal conversion rate for payouts to Chile.
Our payout engine remains fully functional, and we are engaged with our partners to accelerate resolution and return to our expected conversion rates in Chile.
We’ll continue to provide updates and notify you the moment full payout conversion recovery is achieved.
May 11, 01:15 UTC
Our payout engine remains fully functional, and we are engaged with our partners to accelerate resolution and return to our expected conversion rates in Chile.
We’ll continue to provide updates and notify you the moment full payout conversion recovery is achieved.
May 11, 01:15 UTC
Resolved -
This incident has been resolved.
May 11, 01:38 UTC
May 11, 01:38 UTC
Investigating -
We have detected a decline in conversion rates for deposits via the specified payment method.
Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance.
We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.
May 11, 01:00 UTC
Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance.
We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.
May 11, 01:00 UTC
May 10, 2026
Resolved -
This incident has been resolved.
May 10, 06:08 UTC
May 10, 06:08 UTC
Investigating -
We are currently observing a lower-than-normal conversion rate for payins and payouts to the specified country.
Our payout engine remains fully functional, and we are engaged with our partners to accelerate resolution and return to our expected conversion rates in this country.
We’ll continue to provide updates and notify you the moment full payout conversion recovery is achieved.
May 10, 05:22 UTC
Our payout engine remains fully functional, and we are engaged with our partners to accelerate resolution and return to our expected conversion rates in this country.
We’ll continue to provide updates and notify you the moment full payout conversion recovery is achieved.
May 10, 05:22 UTC
Resolved -
This incident has been resolved.
May 10, 06:06 UTC
May 10, 06:06 UTC
Investigating -
We have detected a decline in conversion rates for deposits via the specified payment method.
Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance.
We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.
May 10, 05:31 UTC
Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance.
We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.
May 10, 05:31 UTC
Resolved -
This incident has been resolved.
May 10, 06:01 UTC
May 10, 06:01 UTC
Investigating -
We have detected a decline in conversion rates for deposits via the specified payment method.
Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance.
We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.
May 10, 04:29 UTC
Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance.
We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.
May 10, 04:29 UTC
May 9, 2026
No incidents reported.
May 8, 2026
Resolved -
This incident has been resolved.
May 8, 17:12 UTC
May 8, 17:12 UTC
Monitoring -
We would like to inform you that we have identified a decrease in the conversion rates of Caixa payments due to an error on their Home Banking application, affecting PIX transactions and payouts. All D24 services are fully functional.
We will closely monitor this situation and provide updates in case of any improvements.
May 8, 15:06 UTC
We will closely monitor this situation and provide updates in case of any improvements.
May 8, 15:06 UTC
Completed -
The scheduled maintenance has been completed.
May 8, 05:00 UTC
May 8, 05:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 04:00 UTC
May 8, 04:00 UTC
Scheduled -
We would like to inform you that maintenance activities will take place on the PSE & Credit Cards services on may 8th, 2026 from 04:00 hs UTC to 05:00 hs UTC.
During this time, PSE & Credit Cards Services related transactions may experience intermittent performance or delays.
We recommend monitoring your operations during this period to minimize potential impact.
May 2, 18:19 UTC
During this time, PSE & Credit Cards Services related transactions may experience intermittent performance or delays.
We recommend monitoring your operations during this period to minimize potential impact.
May 2, 18:19 UTC
Resolved -
This incident has been resolved.
May 8, 01:26 UTC
May 8, 01:26 UTC
Investigating -
We have detected a decline in conversion rates for deposits via the specified payment method.
Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance.
We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.
May 7, 20:39 UTC
Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance.
We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.
May 7, 20:39 UTC
May 7, 2026
Completed -
The scheduled maintenance has been completed.
May 7, 08:00 UTC
May 7, 08:00 UTC
Update -
Scheduled maintenance is still in progress. We will provide updates as necessary.
May 7, 04:34 UTC
May 7, 04:34 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 04:00 UTC
May 7, 04:00 UTC
Scheduled -
We would like to inform you that maintenance activities will take place on the PSE & Credit Cards services on May 7th, 2026 from 04:00 hs UTC to 08:00 hs UTC.
During this time, PSE & Credit Cards Services related transactions may experience intermittent performance or delays.
We recommend monitoring your operations during this period to minimize potential impact.
May 2, 18:44 UTC
During this time, PSE & Credit Cards Services related transactions may experience intermittent performance or delays.
We recommend monitoring your operations during this period to minimize potential impact.
May 2, 18:44 UTC
Resolved -
This incident has been resolved.
May 7, 04:27 UTC
May 7, 04:27 UTC
Identified -
An issue has been identified affecting Nequi.
May 6, 20:12 UTC
May 6, 20:12 UTC
Investigating -
We have detected a decline in conversion rates for deposits via the specified payment method.
Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance.
We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.
May 6, 19:13 UTC
Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance.
We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.
May 6, 19:13 UTC
May 6, 2026
Resolved -
This incident has been resolved.
May 6, 14:19 UTC
May 6, 14:19 UTC
Identified -
The issue has been identified and a fix is being implemented.
May 5, 14:15 UTC
May 5, 14:15 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
May 5, 13:41 UTC
May 5, 13:41 UTC
Investigating -
We have detected a decline in conversion rates for deposits via the specified payment method.
Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance.
We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.
May 4, 14:18 UTC
Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance.
We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.
May 4, 14:18 UTC
Completed -
The scheduled maintenance has been completed.
May 6, 12:00 UTC
May 6, 12:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 11:00 UTC
May 6, 11:00 UTC
Scheduled -
We would like to inform you that maintenance activities affecting payouts will take place on May 6th, 2026, from 11:00 to 12:00 UTC.
During this time, payouts may experience intermittent performance or delays.
We recommend monitoring your operations during this period to minimize potential impact.
May 5, 18:21 UTC
During this time, payouts may experience intermittent performance or delays.
We recommend monitoring your operations during this period to minimize potential impact.
May 5, 18:21 UTC
May 5, 2026
Resolved -
This incident has been resolved.
May 5, 13:48 UTC
May 5, 13:48 UTC
Investigating -
We have detected a decline in conversion rates for payouts Peru.
Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance.
We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.
May 5, 05:33 UTC
Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance.
We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.
May 5, 05:33 UTC
May 4, 2026
Completed -
The scheduled maintenance has been completed.
May 4, 11:00 UTC
May 4, 11:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 05:00 UTC
May 4, 05:00 UTC
Scheduled -
We would like to inform you of a maintenance that will take place on May 4th, 2026. During the maintenance window we may present instabilities for payouts in Peru.
Details of the Maintenance Window:
Date: May 4th, 2026
Time: 05:00h UTC to 11:00h UTC
We kindly request that you take note of this and make any necessary preparations to ensure minimal impact on your operations.
May 4, 00:10 UTC
Details of the Maintenance Window:
Date: May 4th, 2026
Time: 05:00h UTC to 11:00h UTC
We kindly request that you take note of this and make any necessary preparations to ensure minimal impact on your operations.
May 4, 00:10 UTC
May 3, 2026
Completed -
The scheduled maintenance has been completed.
May 3, 11:30 UTC
May 3, 11:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 04:00 UTC
May 3, 04:00 UTC
Scheduled -
We would like to inform you of a maintenance that will take place on May 3rd, 2026. During the maintenance window we may present instabilities for payouts in Peru.
Details of the Maintenance Window:
Date: May 3rd, 2026
Time: 04:00h UTC to 11:30h UTC
We kindly request that you take note of this and make any necessary preparations to ensure minimal impact on your operations.
Apr 29, 23:50 UTC
Details of the Maintenance Window:
Date: May 3rd, 2026
Time: 04:00h UTC to 11:30h UTC
We kindly request that you take note of this and make any necessary preparations to ensure minimal impact on your operations.
Apr 29, 23:50 UTC
Resolved -
This incident has been resolved.
May 3, 04:36 UTC
May 3, 04:36 UTC
Investigating -
We have detected a decline in conversion rates for payouts Brazil.
Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance.
We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.
May 2, 21:14 UTC
Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance.
We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.
May 2, 21:14 UTC
May 2, 2026
Resolved -
This incident has been resolved.
May 2, 04:09 UTC
May 2, 04:09 UTC
Identified -
We have identified the cause of the decreased conversion rates. The issue is linked to external network conditions or partner-side processing behavior affecting a portion of transactions.
Our systems continue to operate normally, and we are actively coordinating with the affected provider to mitigate the impact and restore optimal conversion levels.
Further updates will be shared as remediation progresses.
Apr 30, 14:40 UTC
Our systems continue to operate normally, and we are actively coordinating with the affected provider to mitigate the impact and restore optimal conversion levels.
Further updates will be shared as remediation progresses.
Apr 30, 14:40 UTC
Investigating -
We have detected a decline in conversion rates for deposits for the following payment methods:
- Banco de Chile
- Banco Estado
- Banco Falabella
- Banco Santander
- BCI
- Khipu
- Fintoc
Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance.
We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.
Apr 29, 14:22 UTC
- Banco de Chile
- Banco Estado
- Banco Falabella
- Banco Santander
- BCI
- Khipu
- Fintoc
Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance.
We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.
Apr 29, 14:22 UTC
May 1, 2026
Completed -
The scheduled maintenance has been completed.
May 1, 08:00 UTC
May 1, 08:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 1, 06:00 UTC
May 1, 06:00 UTC
Scheduled -
We would like to inform you of a maintenance that will take place on May 1st, 2026. During the maintenance window we may present instabilities for payouts in Peru.
Details of the Maintenance Window:
Date: May 1st, 2026
Time: 06:00h UTC to 08:00h UTC
We kindly request that you take note of this and make any necessary preparations to ensure minimal impact on your operations.
May 1, 04:41 UTC
Details of the Maintenance Window:
Date: May 1st, 2026
Time: 06:00h UTC to 08:00h UTC
We kindly request that you take note of this and make any necessary preparations to ensure minimal impact on your operations.
May 1, 04:41 UTC
Apr 30, 2026
Completed -
The scheduled maintenance has been completed.
Apr 30, 08:00 UTC
Apr 30, 08:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 05:00 UTC
Apr 30, 05:00 UTC
Scheduled -
We would like to inform you of a maintenance that will take place on April 30th, 2026. During the maintenance window we may present instabilities for payouts in Peru.
Details of the Maintenance Window:
Date: April 30th, 2026
Time: 05:00h UTC to 08:00h UTC
We kindly request that you take note of this and make any necessary preparations to ensure minimal impact on your operations.
Apr 30, 02:31 UTC
Details of the Maintenance Window:
Date: April 30th, 2026
Time: 05:00h UTC to 08:00h UTC
We kindly request that you take note of this and make any necessary preparations to ensure minimal impact on your operations.
Apr 30, 02:31 UTC
Apr 29, 2026
Completed -
The scheduled maintenance has been completed.
Apr 29, 08:00 UTC
Apr 29, 08:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 06:00 UTC
Apr 29, 06:00 UTC
Scheduled -
We would like to inform you of a maintenance that will take place on April 29th, 2026. During the maintenance window we may present instabilities for payouts in Peru.
Details of the Maintenance Window:
Date: April 29th, 2026
Time: 06:00h UTC to 08:00h UTC
We kindly request that you take note of this and make any necessary preparations to ensure minimal impact on your operations.
Apr 29, 01:13 UTC
Details of the Maintenance Window:
Date: April 29th, 2026
Time: 06:00h UTC to 08:00h UTC
We kindly request that you take note of this and make any necessary preparations to ensure minimal impact on your operations.
Apr 29, 01:13 UTC
Apr 28, 2026
Resolved -
This incident has been resolved.
Apr 28, 14:44 UTC
Apr 28, 14:44 UTC
Identified -
We are currently observing a lower-than-normal conversion rate for payouts to the specified country.
Our payout engine remains fully functional, and we are engaged with our partners to accelerate resolution and return to our expected conversion rates in this country.
We’ll continue to provide updates and notify you the moment full payout conversion recovery is achieved.
Apr 28, 08:11 UTC
Our payout engine remains fully functional, and we are engaged with our partners to accelerate resolution and return to our expected conversion rates in this country.
We’ll continue to provide updates and notify you the moment full payout conversion recovery is achieved.
Apr 28, 08:11 UTC
Resolved -
This incident has been resolved.
Apr 28, 08:58 UTC
Apr 28, 08:58 UTC
Investigating -
We have detected a decline in conversion rates for payouts Peru.
Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance.
We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.
Apr 27, 22:01 UTC
Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance.
We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.
Apr 27, 22:01 UTC