Merchant Portal Scheduled Maintenance Notice
Update - We would like to inform you that scheduled maintenance duration has been updated to the folowing timeframe:

2026-11-05, from 11:00 AM to 6:00 PM UTC.
Nov 05, 2026 - 13:36 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 05, 2026 - 11:00 UTC
Scheduled - We would like to inform you that scheduled maintenance will take place on our merchant portal on:

2026-11-05, from 11:00 AM to 2:00 PM UTC

During this window, the merchant portal may be temporarily unavailable or experience disruptions.
We recommend monitoring your operations accordingly to minimize impact.
Nov 5, 2026 11:00-19:00 UTC
Brazil - Payout Approval Rate Decrease
Investigating - We are currently observing decreased approval rates for one or more payout services in the specified country.
The situation is being closely monitored, and we will provide further updates as additional information becomes available.

All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.
Nov 05, 2026 - 11:09 UTC
Peru - Payout Approval Rate Decrease
Investigating - We are currently observing decreased approval rates for one or more payout services in the specified country.
The situation is being closely monitored, and we will provide further updates as additional information becomes available.

Please note that payouts to CCI (Código de Cuenta Interbancario) are being processed successfully.

All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.
Nov 05, 2026 - 09:59 UTC
Ecuador - Payout Approval Rate Decrease
Investigating - We are currently observing decreased approval rates for one or more payout services in the specified country.
The situation is being closely monitored, and we will provide further updates as additional information becomes available.

All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.
Nov 05, 2026 - 09:53 UTC
API Operational
Sandbox Operational
Argentina Operational
Payin - Alias / CVU Operational
Payin - Cards Operational
Payin - MercadoPago Operational
Payin - MODO Operational
Payin - Otros Bancos / Billeteras Operational
Payin - PagoFacil Operational
Payin - Rapipago Operational
Payout - Bank Transfer Operational
Brazil Degraded Performance
Payin - Boleto Rápido Operational
Payin - PicPay Operational
Payin - PIX Operational
Payout - PIX Degraded Performance
Chile Operational
Payin - Bank Transfer Operational
Payin - Fintoc Operational
Payin - Khipu Operational
Payin - Mach Operational
Payin - ServiPag Operational
Payin - Webpay Plus Operational
Payout - Bank Transfer Operational
Colombia Operational
Payin - Bre-B Operational
Payin - Efecty Operational
Payin - NEQUI Operational
Payin - PSE Operational
Payout - Bre-B Operational
Payin - Cards Operational
Payout - Bank Transfer Operational
Costa Rica Operational
Payin - Bank Transfer Operational
Ecuador Major Outage
Payin - Farmacias Medicity Operational
Payin - Mi Comisariato Operational
Payin - Red Activa Operational
Payin - WesterUnion Ecuador Operational
Payout - Bank Transfer Major Outage
Ghana Operational
Payin - MTN Operational
Payout - Bank Transfer Operational
Mexico Operational
Payin - 7 Eleven Operational
Payin - Banco Azteca Operational
Payin - Calimax Operational
Payin - OpenPay Operational
Payin - OXXO Operational
Payin - Sam´s Club Operational
Payin - Scotiabank Operational
Payin - Soriana Operational
Payin - SPEI Operational
Payin - Superama Operational
Payin - Walmart Operational
Payout - SPEI Operational
Nigeria Operational
Payin - Banktransfer Operational
Payin - Opay Operational
Payin - Palmpay Operational
Payout - Bank Transfer Operational
Peru Partial Outage
Payin - Bank Transfer Operational
Payin - Caja Arequipa Operational
Payin - Caja Huancayo Operational
Payin - Caja Tacna Operational
Payin - Caja Trujillo Operational
Payin - Kasnet Operational
Payin - Khipu Operational
Payin - Plin Operational
Payin - Yape Operational
Payout - Bank Transfer Partial Outage
Payout - Wallet Partial Outage
Payin - Pago Efectivo Operational
Rwanda Operational
Payin - MTN Operational
Senegal Operational
Payin - Wave Operational
Tanzania Operational
Payin - Airtel Operational
Uganda Operational
Payin - Airtel Operational
Zambia Operational
Payin - MTN Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Colombia - NEQUI/PSE/CARDS - Payin Scheduled Maintenance Notice Nov 6, 2026 04:00-08:00 UTC

We would like to inform you that scheduled maintenance will take place on the specified payment service on:

2026-11-06, from 04:00 AM to 08:00 AM UTC

During this window, transactions processed through the specified payment service may be temporarily unavailable or experience disruptions.
We recommend monitoring your operations accordingly to minimize impact.
Posted on Nov 03, 2026 - 17:04 UTC

Colombia - Bre-B Payin & Payout Scheduled Maintenance Notice Nov 9, 2026 08:00-09:00 UTC

We would like to inform you that scheduled maintenance will take place on the specified payment services on:

2026-11-09, from 08:00 AM to 09:00 AM UTC

During this window, transactions and payouts processed through the specified payment service will be temporarily unavailable and/or experience disruptions.
We recommend monitoring your operations accordingly to minimize impact.
Posted on Nov 05, 2026 - 15:54 UTC

Colombia - Bre-B Payin & Payout Scheduled Maintenance Notice Nov 12, 2026 08:00-09:00 UTC

We would like to inform you that scheduled maintenance will take place on the specified payment services on:

2026-11-12, from 08:00 AM to 09:00 AM UTC

During this window, transactions and payouts processed through the specified payment service will be temporarily unavailable and/or experience disruptions.
We recommend monitoring your operations accordingly to minimize impact.
Posted on Nov 05, 2026 - 16:02 UTC

Nov 5, 2026

Nigeria - Opay & Bank Transfer Payin Approval Rate Decrease
Resolved - This incident has been resolved.
Nov 5, 08:38 UTC
Investigating - We are currently observing decreased approval rates for one or more payment services in the specified country.
The situation is being closely monitored, and we will provide further updates as additional information becomes available.

All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.
Nov 5, 07:21 UTC

Nov 4, 2026

Merchant Portal Incidence
Resolved - This incident has been resolved.
Nov 4, 19:44 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 4, 19:38 UTC
Investigating - We are currently experiencing an incident affecting the Merchant Portal.

During this time, the Merchant Portal may be temporarily unavailable or experience disruptions.

Our technical team is actively investigating the issue and working to restore normal service as soon as possible.

We apologize for any inconvenience this may cause and appreciate your understanding.
Nov 4, 19:17 UTC
All countries - Payin & Payout outage
Resolved - This incident has been resolved.
Nov 4, 14:23 UTC
Update - A fix has been implemented and we are monitoring the results.
Nov 4, 14:04 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 4, 14:02 UTC
Investigating - We are currently experiencing an outage affecting payins and payouts. Some transactions may fail or not be created successfully. Our team is investigating.
Nov 4, 13:33 UTC

Nov 3, 2026

API - Partial Outage
Resolved - This incident has been resolved.
Nov 3, 21:27 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 3, 21:15 UTC
Investigating - We are currently observing a partial outage affecting our API, which may result in failed or delayed requests for one or more payment services & payouts.

The situation is being closely monitored, and we will provide further updates as additional information becomes available.

Our teams are actively working to restore normal performance levels.
Nov 3, 20:46 UTC
Colombia - Bre-B Payins & Payouts Approval Rate Decrease
Resolved - This incident has been resolved.
Nov 3, 21:17 UTC
Investigating - We are currently observing decreased approval rates for one or more payment services and withdrawals in the specified country.
The situation is being closely monitored, and we will provide further updates as additional information becomes available.

All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.
Nov 3, 19:47 UTC
Colombia - Bank Transfer Payout Approval Rate Decrease
Resolved - This incident has been resolved.
Nov 3, 13:34 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 3, 12:12 UTC
Investigating - We are currently observing decreased approval rates for one or more payout services in the specified country.
The situation is being closely monitored, and we will provide further updates as additional information becomes available.

All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.
Nov 3, 06:31 UTC
Colombia - Bre B Payin/Payout Approval Rate Decrease
Resolved - This incident has been resolved.
Nov 3, 02:26 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 3, 01:54 UTC
Investigating - We are currently observing decreased approval rates for one or more payment services in the specified country.
The situation is being closely monitored, and we will provide further updates as additional information becomes available.

All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.
Nov 3, 01:45 UTC

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

Colombia - Bre-B Payin Approval Rate Decrease
Resolved - This incident has been resolved.
Oct 31, 03:55 UTC
Update - We are continuing to investigate this issue.
Oct 31, 03:55 UTC
Investigating - We are currently observing decreased approval rates for one or more payment services in the specified country.
The situation is being closely monitored, and we will provide further updates as additional information becomes available.

All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.
Oct 30, 23:24 UTC

Oct 30, 2026

Oct 29, 2026

Argentina - Mercado Pago, Modo & Otros Bancos/Billeteras Payin Approval Rate Decrease
Resolved - This incident has been resolved.
Oct 29, 16:10 UTC
Investigating - We are currently observing decreased approval rates for one or more payment services in the specified country.
The situation is being closely monitored, and we will provide further updates as additional information becomes available.

All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.
Oct 29, 14:26 UTC
Peru- Pago Efectivo Payin Scheduled Maintenance Notice
Completed - The scheduled maintenance has been completed.
Oct 29, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 05:00 UTC
Scheduled - We would like to inform you that scheduled maintenance will take place on the specified payment service on:

2026-10-29, from 05:00 AM to 08:00 AM UTC

During this window, transactions processed through the specified payment service may be temporarily unavailable or experience disruptions.
We recommend monitoring your operations accordingly to minimize impact.
Oct 22, 15:58 UTC

Oct 28, 2026

Colombia - Nequi/PSE Payin Approval Rate Decrease
Resolved - This incident has been resolved.
Oct 28, 07:31 UTC
Investigating - We are currently observing decreased approval rates for one or more payment services in the specified country.
The situation is being closely monitored, and we will provide further updates as additional information becomes available.

All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.
Oct 27, 21:45 UTC
Colombia - Nequi/PSE Payin Scheduled Maintenance Notice
Completed - The scheduled maintenance has been completed.
Oct 28, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 03:30 UTC
Scheduled - We would like to inform you that scheduled maintenance will take place on the specified payment service on:

2026-10-28, from 03:30 AM to 06:00 AM UTC

During this window, transactions processed through the specified payment service may be temporarily unavailable or experience disruptions.
We recommend monitoring your operations accordingly to minimize impact.
Oct 24, 16:35 UTC

Oct 27, 2026

Colombia - Bre-B Payin Approval Rate Decrease
Resolved - This incident has been resolved.
Oct 27, 17:25 UTC
Update - We are continuing to monitor for any further issues.
Oct 27, 17:12 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 27, 17:12 UTC
Update - We are continuing to investigate this issue.
Oct 27, 13:29 UTC
Investigating - We are currently observing decreased approval rates for one or more payment services in the specified country.
The situation is being closely monitored, and we will provide further updates as additional information becomes available.

All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.
Oct 27, 13:13 UTC
Colombia - Payout Approval Rate Decrease
Resolved - This incident has been resolved.
Oct 27, 17:25 UTC
Update - We are continuing to monitor for any further issues.
Oct 27, 17:12 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 27, 17:11 UTC
Update - We are continuing to investigate this issue.
Oct 27, 13:30 UTC
Investigating - We are currently observing decreased approval rates for one or more payout services in the specified country.
The situation is being closely monitored, and we will provide further updates as additional information becomes available.

All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.
Oct 27, 13:19 UTC
Argentina - Payout Approval Rate Decrease
Resolved - This incident has been resolved.
Oct 27, 07:25 UTC
Investigating - We are currently observing decreased approval rates for one or more payout services in the specified country.
The situation is being closely monitored, and we will provide further updates as additional information becomes available.

All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.
Oct 27, 06:47 UTC
Argentina - Mercado Pago & Modo Payin Approval Rate Decrease
Resolved - This incident has been resolved.
Oct 27, 06:45 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 27, 06:28 UTC
Identified - The issue has been identified and a fix is being implemented.
Oct 27, 06:26 UTC
Investigating - We are currently observing decreased approval rates for one or more payment services in the specified country.

The situation is being closely monitored, and we will provide further updates as additional information becomes available.

All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.
Oct 27, 06:22 UTC

Oct 26, 2026

Argentina - Mercado Pago & Modo Payin Approval Rate Decrease
Resolved - This incident has been resolved.
Oct 26, 00:56 UTC
Investigating - We are currently observing decreased approval rates for one or more payment services in the specified country.
The situation is being closely monitored, and we will provide further updates as additional information becomes available.

All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.
Oct 25, 03:44 UTC

Oct 25, 2026

Colombia - Nequi/PSE Payin Approval Rate Decrease
Resolved - This incident has been resolved.
Oct 25, 06:36 UTC
Investigating - We are currently observing decreased approval rates for nequi/pse in Colombia.

The situation is being closely monitored, and we will provide further updates as additional information becomes available.

All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.
Oct 25, 05:53 UTC
Colombia - Nequi/PSE Payin Approval Rate Decrease
Resolved - This incident has been resolved.
Oct 25, 03:10 UTC
Investigating - We are currently observing decreased approval rates for one or more payment services in the specified country.
The situation is being closely monitored, and we will provide further updates as additional information becomes available.

All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.
Oct 25, 02:56 UTC

Oct 24, 2026

No incidents reported.

Oct 23, 2026

Peru- Pago Efectivo Payin Scheduled Maintenance Notice
Completed - The scheduled maintenance has been completed.
Oct 23, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 05:00 UTC
Scheduled - We would like to inform you that scheduled maintenance will take place on the specified payment service on:

2026-10-23, from 05:00 AM to 10:00 AM UTC

During this window, transactions processed through the specified payment service may be temporarily unavailable or experience disruptions.
We recommend monitoring your operations accordingly to minimize impact.
Oct 23, 00:10 UTC

Oct 22, 2026

Brazil - PIX Payin & Payout Approval Rate Decrease
Resolved - This incident has been resolved.
Oct 22, 17:46 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 22, 17:17 UTC
Update - We are continuing to investigate this issue.
Oct 22, 16:32 UTC
Investigating - We are currently observing decreased approval rates for one or more payment services in the specified country.
The situation is being closely monitored, and we will provide further updates as additional information becomes available.

All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.
Oct 22, 16:31 UTC
Merchant Portal Unavailable
Resolved - This incident has been resolved.
Oct 22, 07:37 UTC
Identified - The issue has been identified and a fix is being implemented.
Oct 22, 05:04 UTC
Investigating - We are currently experiencing an issue affecting the availability of our Merchant Portal.

Our technical team is actively investigating the issue and working to restore service as soon as possible.

We apologize for the inconvenience and will provide updates as soon as more information becomes available.
Oct 22, 05:04 UTC
Colombia - NEQUI/PSE/CARDS - Payin Scheduled Maintenance Notice
Completed - The scheduled maintenance has been completed.
Oct 22, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 03:30 UTC
Scheduled - We would like to inform you that scheduled maintenance will take place on the specified payment service on:

2026-10-23, from 03:30 AM to 06:00AM UTC

During this window, transactions processed through the specified payment service may be temporarily unavailable or experience disruptions.
We recommend monitoring your operations accordingly to minimize impact.
Oct 23, 03:30 UTC
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