Colombia - PSE - Decrease in Conversion Rates

Incident Report for PayRetailers

Resolved

This incident has been resolved.

Posted Dec 07, 2025 - 03:18 UTC

Identified

We have identified that the issue is affecting only Nequi. A fix is currently being implemented.

Posted Dec 06, 2025 - 23:27 UTC

Investigating

We have detected a decline in conversion rates for deposits via the specified payment method.
Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance.
We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.

Posted Dec 06, 2025 - 19:07 UTC

This incident affected: Payins.