Ecuador - Payouts critical outage

Incident Report for PayRetailers

Resolved

This incident has been resolved.
Posted Oct 06, 2025 - 14:00 UTC

Update

Peru withdrawals issue has been resolved.
Posted Oct 06, 2025 - 08:55 UTC

Identified

Chile withdrawals issue has been resolved.
Posted Oct 06, 2025 - 07:04 UTC

Investigating

We would like to inform you that we have identified a severe disruption on Chilenan, Ecuatorian and Peruvian payouts.

Our team is actively investigating the issue and working to resolve it as quickly as possible.

We will keep you updated on the progress of the resolution and notify you once the issue has been fully resolved. Apologies for the inconveniences!
Posted Oct 04, 2025 - 09:56 UTC
This incident affected: Payouts and Payouts (Chile, Ecuador, Perú).