Chile - Webpay - Decrease in Conversion Rates

Incident Report for PayRetailers

Resolved

This incident has been resolved.

Posted Mar 16, 2026 - 18:45 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Mar 16, 2026 - 17:51 UTC

Investigating

We have detected a decline in conversion rates for deposits via the specified payment method.
Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance.
We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.

Posted Mar 16, 2026 - 15:14 UTC

This incident affected: Payins.