Colombia Nequi Decrease in Conversion Rates

Incident Report for PayRetailers

Resolved

This incident has been resolved.
Posted Mar 17, 2026 - 15:05 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Mar 17, 2026 - 14:38 UTC

Investigating

We have detected a decline in conversion rates for deposits via the specified payment method.
Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance.
We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.
Posted Mar 17, 2026 - 09:06 UTC
This incident affected: Payins.
← Current Status Powered by Atlassian Statuspage