Nigeria - Opay, Palmpay & Bank transfer Decrease in Conversion Rates

Incident Report for PayRetailers

Identified

The issue has been identified and a fix is being implemented.
Posted May 05, 2026 - 14:15 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted May 05, 2026 - 13:41 UTC

Investigating

We have detected a decline in conversion rates for deposits via the specified payment method.
Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance.
We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.
Posted May 04, 2026 - 14:18 UTC
This incident affects: Payins.
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