All Systems Operational

Uptime over the past 90 days. View historical uptime.
API Operational
90 days ago
100.0 % uptime
Today
Payins Operational
90 days ago
99.98 % uptime
Today
Payouts Operational
90 days ago
99.92 % uptime
Today
Sandbox Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Colombia - Scheduled Maintenance Notice - PSE & Credit Cards Services Dec 11, 2025 04:00-09:00 UTC

Update - We would like to inform you that maintenance activities will take place on December 11th, 2025, from 04:00 to 09:00 UTC.
During this time, there could be unavailability or intermittent of the service.
We recommend monitoring your operations during this period to minimize potential impact.
Dec 11, 2025 - 04:00 UTC
Scheduled - We would like to inform you that maintenance activities will take place on December 11th, 2025, from 04:00 to 09:00 UTC.
During this time, there could be unavailability or intermittent of the service.
We recommend monitoring your operations during this period to minimize potential impact.
Dec 05, 2025 - 23:16 UTC

Colombia - Scheduled Maintenance Notice - PSE & Credit Cards Services Dec 12, 2025 04:00-09:00 UTC

We would like to inform you that maintenance activities will take place on the PSE network on December 12th, 2025, from 04:00 to 09:00 UTC.
During this time, PSE related transactions may experience intermittent performance or delays.
We recommend monitoring your operations during this period to minimize potential impact.
Posted on Dec 06, 2025 - 14:23 UTC
Dec 7, 2025
Colombia - PSE - Decrease in Conversion Rates
Resolved - This incident has been resolved.
Dec 7, 03:18 UTC
Identified - We have identified that the issue is affecting only Nequi. A fix is currently being implemented.
Dec 6, 23:27 UTC
Investigating - We have detected a decline in conversion rates for deposits via the specified payment method.
Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance.
We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.
Dec 6, 19:07 UTC
Dec 6, 2025
Dec 5, 2025
Merchant Portal is undergoing performance issues
Resolved - This incident has been resolved.
Dec 5, 16:12 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 5, 15:52 UTC
Identified - We would like to inform you of an ongoing incident with our Merchant Portal. Our team is actively investigating the issue and working to resolve it as quickly as possible.
During this period, response times may be significantly impacted, and access to the portal may be temporarily unavailable.
We will keep you updated on the progress of the resolution and notify you once the issue has been fully resolved.
Dec 5, 15:09 UTC
Cloudflare System Outage
Resolved - The issue causing decreased conversion rates has been fully resolved, and all transaction metrics have returned to normal levels.

Our teams, together with external partners, have confirmed stable performance across all affected services. We will continue to monitor closely to ensure consistent operation.

We appreciate your patience and understanding while this matter was addressed.
Dec 5, 10:42 UTC
Investigating - We are currently observing an outage in Cloudflare systems that may result in lower-than-normal conversion rates for both pay-ins and payouts.

We are closely monitoring Cloudflare’s system stability and are actively engaged with our partners to accelerate resolution and restore expected conversion rates in this region.

We will continue to provide updates and will notify you as soon as full payout and pay-in conversion recovery is achieved.
Dec 5, 09:18 UTC
Dec 4, 2025
Chile, Ecuador & Peru - Scheduled Maintenance Notice - Payouts
Completed - The scheduled maintenance has been completed.
Dec 4, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 11:00 UTC
Scheduled - We would like to inform you that maintenance activities will take place on the Chile, Ecuador & Peru Payouts on Dec 04, 2025, 11:00 AM UTC to Dec 04, 2025, 12:00 PM UTC (1 hour)
During this time, Chile, Ecuador & Peru Payouts may experience intermittent performance or delays.
We recommend monitoring your operations during this period to minimize potential impact.
Dec 1, 14:59 UTC
Dec 3, 2025
Chile, Ecuador & Peru - Scheduled Maintenance Notice - Payouts
Completed - The scheduled maintenance has been completed.
Dec 3, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 11:00 UTC
Scheduled - We would like to inform you that maintenance activities will take place on the Chile, Ecuador & Peru Payouts on December 3rd, 2025, 11:00 to 12:00 UTC (1 hour)
During this time, Chile, Ecuador & Peru Payouts may experience intermittent performance or delays.
We recommend monitoring your operations during this period to minimize potential impact.
Dec 2, 15:29 UTC
Dec 2, 2025

No incidents reported.

Dec 1, 2025
Brazil Boleto Rapido Outage
Resolved - This incident has been resolved.
Dec 1, 19:00 UTC
Investigating - Boleto Rapido payments cannot be processed at the moment, the payment method is unavailable until further notice.
We will provide continuous updates and confirm once the service is fully restored and stable.
Dec 1, 11:39 UTC
Nov 30, 2025

No incidents reported.

Nov 29, 2025
Ecuador Payouts Decrease in Conversion Rates
Resolved - This incident has been resolved.
Nov 29, 16:20 UTC
Investigating - We are currently observing a lower-than-normal conversion rate for payouts to the specified country.

Our payout engine remains fully functional, and we are engaged with our partners to accelerate resolution and return to our expected conversion rates in this country.

We’ll continue to provide updates and notify you the moment full payout conversion recovery is achieved.
Nov 28, 12:43 UTC
Nov 28, 2025
Colombia - Scheduled Maintenance Notice - PSE and Credit & debit cards Services
Completed - The scheduled maintenance has been completed.
Nov 28, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 04:00 UTC
Scheduled - We would like to inform you that maintenance activities will take place on the PSE and Credit & debit cards network on November 28th, 2025, from 04:00 to 07:00 UTC.
During this time, PSE and Credit & debit cards related transactions (including the processing and approval of payments) may experience intermittent performance or delays.
We recommend monitoring your operations during this period to minimize potential impact.
Nov 24, 19:06 UTC
Argentina Payouts Critical Outage
Resolved - This incident has been resolved.
Nov 28, 05:47 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 28, 05:46 UTC
Investigating - We are observing a critical outage impacting payouts to this region. Preliminary investigation suggests the issue stems from an external banking-network dependencies beyond our infrastructure.

Our internal systems remain stable, and we are actively engaging with our partners to expedite full recovery.
Further updates will follow until payout processing returns to normal performance.
Nov 28, 05:42 UTC
Nov 27, 2025
Colombia PSE Decrease in Conversion Rates
Resolved - This incident has been resolved.
Nov 27, 17:22 UTC
Identified - We have detected a decline in conversion rates for deposits via the specified payment method.
Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance.
We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.
Nov 27, 14:08 UTC
Nov 26, 2025
Colombia - Scheduled Maintenance Notice - PSE and Credit & debit cards Services
Completed - The scheduled maintenance has been completed.
Nov 26, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 04:00 UTC
Scheduled - We would like to inform you that maintenance activities will take place on the PSE and Credit & debit cards network on November 26th, 2025, from 04:00 to 09:00 UTC.
During this time, PSE and Credit & debit cards related transactions (including the processing and approval of payments) may experience intermittent performance or delays.
We recommend monitoring your operations during this period to minimize potential impact.
Nov 20, 16:40 UTC
Nov 25, 2025

No incidents reported.

Nov 24, 2025
Chile Scheduled Maintenance Notice - Webpay Services
Completed - The scheduled maintenance has been completed.
Nov 24, 07:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 06:00 UTC
Scheduled - We would like to inform you that maintenance activities will take place on the Webpay network on November, 24 from 06:00 to 07:30 UTC.
During this time, Webpay related transactions (including the processing and approval of payments and withdrawals) may experience intermittent performance or delays.
We recommend monitoring your operations during this period to minimize potential impact.
Nov 19, 17:34 UTC
Nov 23, 2025

No incidents reported.

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