We would like to inform you of a maintenance that will take place on October 20th, 2025. During the maintenance window we may present instabilities for PSE & Credit and Debit Cards deposits.
Details of the Maintenance Window: Date: October 21th, 2025 Time: 04:00h UTC to 09:00h UTC
We kindly request that you take note of this and make any necessary preparations to ensure minimal impact on your operations. Posted on
Oct 16, 2025 - 15:54 UTC
We would like to inform you of a maintenance that will take place on Oct 22nd, 2025. During the maintenance window we may present instabilities for Payins in Perú.
Details of the Maintenance Window: Date: Oct 22, 2025 Time: 09:00h UTC to 10:30h UTC
We kindly request that you take note of this and make any necessary preparations to ensure minimal impact on your operations. Posted on
Oct 14, 2025 - 20:30 UTC
Past Incidents
Oct 17, 2025
Unresolved incident: South Africa - BankTransfer - Payins critical outage.
Completed -
The scheduled maintenance has been completed.
Oct 16, 09:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 02:00 UTC
Scheduled -
Cuarto Mantenimiento We would like to inform you of a maintenance that will take place on Oct 16th, 2025. During the maintenance window we may present instabilities for Webpay deposits.
Details of the Maintenance Window:
Date: Oct 16, 2025 Time: 02:00h UTC to 09:00h UTC We kindly request that you take note of this and make any necessary preparations to ensure minimal impact on your operations.
Oct 9, 17:06 UTC
Resolved -
This incident has been resolved.
Oct 15, 12:47 UTC
Investigating -
We would like to inform you about an ongoing incident with our Back Office. Our team is actively investigating the issue and working to resolve it as quickly as possible.
At this time, users may experience difficulties accessing the platform or generating reports.
We will keep you updated on the progress of the resolution and notify you as soon as the issue has been fully resolved.
Thank you for your understanding.
Oct 15, 10:38 UTC
Resolved -
This incident has been resolved.
Oct 15, 12:07 UTC
Monitoring -
We have identified that the issue was caused by an intermittency with our local partner. Transactions are now being approved, and we are actively monitoring its performance to ensure stability.
Oct 15, 11:08 UTC
Investigating -
We would like to inform you that we have identified a severe disruption on PicPay deposits.
Our team is actively investigating the issue and working to resolve it as quickly as possible.
We will keep you updated on the progress of the resolution and notify you once the issue has been fully resolved. Apologies for the inconveniences!
Oct 15, 09:30 UTC
Completed -
The scheduled maintenance has been completed.
Oct 15, 09:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 02:00 UTC
Scheduled -
We would like to inform you of a maintenance that will take place on Oct 15th, 2025. During the maintenance window we may present instabilities for Webpay deposits.
Details of the Maintenance Window:
Date: Oct 15, 2025 Time: 02:00h UTC to 09:00h UTC We kindly request that you take note of this and make any necessary preparations to ensure minimal impact on your operations.
Oct 9, 17:05 UTC
Completed -
The scheduled maintenance has been completed.
Oct 14, 09:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 02:00 UTC
Scheduled -
We would like to inform you of a maintenance that will take place on Oct 14th, 2025. During the maintenance window we may present instabilities for Webpay deposits.
Details of the Maintenance Window:
Date: Oct 14, 2025 Time: 02:00h UTC to 09:00h UTC We kindly request that you take note of this and make any necessary preparations to ensure minimal impact on your operations.
Oct 9, 17:04 UTC
Completed -
The scheduled maintenance has been completed.
Oct 11, 09:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 02:00 UTC
Scheduled -
Primer Mantenimiento We would like to inform you of a maintenance that will take place on Oct 11th, 2025. During the maintenance window we may present instabilities for Webpay deposits.
Details of the Maintenance Window:
Date: Oct 11, 2025 Time: 02:00h UTC to 09:00h UTC
We kindly request that you take note of this and make any necessary preparations to ensure minimal impact on your operations.
Oct 9, 16:56 UTC
Completed -
The scheduled maintenance has been completed.
Oct 10, 08:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 04:00 UTC
Scheduled -
We would like to inform you of a maintenance that will take place on October 10th, 2025. During the maintenance window, we may present instabilities for payins using PSE.
Details of the Maintenance Window: Date: October 10th, 2025 Time: 04:00h UTC to 08:00h UTC
We kindly request that you take note of this and make any necessary preparations to ensure minimal impact on your operations.
Oct 7, 05:31 UTC
Resolved -
This incident has been resolved.
Oct 9, 19:39 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Oct 9, 18:13 UTC
Investigating -
We would like to inform you that we have identified a severe disruption on PSE deposits.
Our team is actively investigating the issue and working to resolve it as quickly as possible.
We will keep you updated on the progress of the resolution and notify you once the issue has been fully resolved. Apologies for the inconveniences!
Oct 9, 17:55 UTC
Completed -
The scheduled maintenance has been completed.
Oct 9, 08:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 06:00 UTC
Scheduled -
We would like to inform you about a scheduled maintenance that will take place on October 09, 2025. During this maintenance window, SPEI payins and payouts will experience delays in approval.
Details of the Maintenance Window:
Date: October 09, 2025 Time: 06:00 h UTC to 08:00 h UTC
We kindly request that you take note of this and make any necessary preparations to ensure minimal impact on your operations.
Thank you for your understanding.
Oct 8, 08:27 UTC
Resolved -
This incident has been resolved.
Oct 6, 14:00 UTC
Update -
Peru withdrawals issue has been resolved.
Oct 6, 08:55 UTC
Identified -
Chile withdrawals issue has been resolved.
Oct 6, 07:04 UTC
Investigating -
We would like to inform you that we have identified a severe disruption on Chilenan, Ecuatorian and Peruvian payouts.
Our team is actively investigating the issue and working to resolve it as quickly as possible.
We will keep you updated on the progress of the resolution and notify you once the issue has been fully resolved. Apologies for the inconveniences!
Oct 4, 09:56 UTC
Resolved -
This incident has been resolved.
Oct 3, 09:00 UTC
Identified -
The issue has been identified and a fix is being implemented.
Oct 1, 22:59 UTC
Investigating -
We are currently experiencing issues affecting the Merchant Portal in some cases. Our team is investigating the cause and working to restore full functionality as soon as possible.
Thank you for your patience and understanding.
Oct 1, 22:04 UTC